Privacy Policy

Last updated: October 25, 2026

 

Henry & Amelia Montreal operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a personalised shopping experience (the “Services”). Henry & Amelia Montreal is powered by Shopify, which enables us to provide the Services to you.

 

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing, and disclosure of your personal information.

 

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed as described in this policy.

 

Personal Information We Collect or Process

 

When we use the term “personal information”, we mean information that identifies you or another individual, or that can reasonably be linked to you or another individual. Personal information does not include information that has been collected anonymously or de-identified so that it cannot identify you or reasonably be linked to you.

 

Depending on how you use the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from that information:

 

Contact information, including your name, address, billing address, shipping address, telephone number, and email address.

 

Financial information, including credit card numbers, debit card numbers, financial account numbers, payment card details, financial account information, transaction details, payment methods, payment confirmations, and other payment-related information.

 

Account information, including your username, password, security questions, preferences, and settings.

 

Transaction information, including the products you view, add to your shopping cart or wishlist, purchase, return, exchange, or cancel, as well as your previous transactions.

 

Communications with us, including information you provide when communicating with us, such as when you contact our customer support team with a question or request.

 

Device information, including information about your device, browser, or network connection, your IP address, and other unique identifiers.

 

Usage information, including information about how you interact with the Services, such as how and when you access, use, or navigate through the Services.

 

Sources of Personal Information

 

We may collect personal information from the following sources:

 

• Directly from you, for example, when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal information.

 

• Automatically through the Services, including from your device when you use our products or services or visit our website, and through cookies and similar technologies.

 

• From our service providers, for example, when we engage them to provide certain technologies or services and they collect or process personal information on our behalf.

 

• From our partners or other third parties.

 

How We Use Your Personal Information

 

Depending on how you interact with us and which Services you use, we may use your personal information for the following purposes:

 

Providing, customising, and improving the Services.

 

We use your personal information to provide the Services to you and fulfil our contractual obligations, including processing payments, fulfilling orders, remembering your preferences and the products you are interested in, sending notifications related to your account, processing purchases, returns, exchanges, and other transactions, creating and managing your account, arranging shipments, facilitating returns and exchanges, enabling you to submit product reviews, and providing you with a personalised shopping experience.

 

This may include using your personal information to tailor and improve the Services, such as recommending products related to your previous purchases or interests.

 

Marketing and advertising.

 

We may use your personal information for marketing and promotional purposes, including sending marketing, advertising, and promotional communications by email, SMS, or postal mail, and displaying online advertisements for products or services through the Services or on other websites.

 

These activities may be based on products you have previously purchased, products you have added to your shopping cart, and other activity within the Services.

 

Security and fraud prevention.

 

We use your personal information to verify your account, provide a secure shopping and payment experience, detect, investigate, or take action against potential fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our Services.

 

If you choose to use the Services and register an account, you are responsible for keeping your account login credentials secure. We strongly recommend that you do not share your username, password, or other account access details with anyone else.

 

Communicating with you.

 

We use your personal information to provide customer support, respond to your enquiries, deliver effective services, and maintain our business relationship with you.

 

Legal reasons.

 

We may use your personal information to comply with applicable laws and regulations, respond to valid legal requests from law enforcement agencies or government authorities, participate in civil discovery or legal proceedings, investigate potential or actual legal disputes, and enforce or investigate possible violations of our Terms of Service or other policies.

 

How We Disclose Personal Information

 

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy. These circumstances may include:

 

• Shopify, service providers, and other third parties that perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, order fulfilment, and shipping.

 

• Business and marketing partners that help us provide marketing services and advertise to you. For example, we use Shopify to support personalised advertising through third-party services based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy policies. Depending on where you live, you may have the right to instruct us not to share your information for targeted advertising based on your online activity across different merchants and websites.

 

• Third parties at your direction or with your consent, such as when you request that we disclose certain information to arrange product delivery or when you use social media widgets or login integrations.

 

• Our affiliates or other entities within our corporate group, where applicable.

 

• In connection with a business transaction, such as a merger or bankruptcy, or to comply with applicable legal obligations, including responding to subpoenas, search warrants, and similar requests. We may also disclose information to enforce applicable Terms of Service or policies and to protect or defend the Services, our rights, or the rights of our users or others.

 

Our Relationship with Shopify

 

The Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services to provide and improve the Services for you.

 

Information you submit through the Services is transmitted to and shared with Shopify, as well as with third parties that may be located in countries other than the country in which you reside, so that the Services can be provided and improved.

 

To help protect, grow, and improve our business, we may also use certain enhanced Shopify features that incorporate data and information obtained from your interactions with our store, other merchants, and Shopify.

 

To provide these enhanced features, Shopify may use personal information collected about your interactions with our store, other merchants, and Shopify. In these circumstances, Shopify is responsible for processing your personal information, including responding to requests to exercise your rights regarding Shopify’s use of your personal information for these purposes.

 

For more information about how Shopify uses your personal information and any rights you may have, please review the Shopify Consumer Privacy Policy.

 

Depending on where you live, you may also be able to exercise certain rights relating to your personal information through the Shopify Privacy Portal.

 

Third-Party Websites and Links

 

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies and their other terms and conditions.

 

We do not guarantee the privacy or security of these websites and are not responsible for their practices, including the accuracy, completeness, or reliability of information available on them.

 

Information you provide in public or semi-public spaces, including information shared on third-party social media platforms, may also be visible to other users of the Services or users of those third-party platforms. Such information may be used by us or third parties without restrictions, subject to applicable law and the policies of those platforms.

 

Our inclusion of links to third-party websites does not, by itself, imply endorsement of the content, owners, or operators of those websites, except as expressly stated within the Services.

 

Children's Data

 

The Services are not intended for use by children, and we do not knowingly collect personal information from children who have not reached the age of majority in their jurisdiction.

 

If you are a parent or legal guardian of a child who has provided us with personal information, you may contact us using the contact details provided below to request that the information be deleted.

 

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” personal information of individuals under the age of 16, as those terms are defined under applicable law.

 

Security and Retention of Your Information

 

Please be aware that no security measure is perfect or completely impenetrable, and we cannot guarantee absolute security. In addition, information you send to us may not be secure while being transmitted. We recommend that you avoid using unsecured channels to communicate sensitive or confidential information to us.

 

How long we retain your personal information depends on various factors, including whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable agreements and policies.

 

Your Rights and Choices

 

Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute, may apply only in certain circumstances, and may be subject to legal exceptions. In some cases, we may decline your request where permitted by applicable law.

 

Right to access or know. You may have the right to request access to the personal information we hold about you.

 

Right to deletion. You may have the right to request that we delete the personal information we hold about you.

 

Right to correction. You may have the right to request that we correct inaccurate personal information we hold about you.

 

Right to data portability. In certain circumstances and subject to applicable exceptions, you may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party.

 

Managing communication preferences. We may send you promotional emails, and you can unsubscribe at any time by using the unsubscribe option included in those emails. If you unsubscribe from promotional communications, we may still send you non-promotional emails, such as messages relating to your account or orders.

 

If you reside in the United Kingdom or the European Economic Area, you may also have the following rights, subject to applicable local laws and their exceptions and limitations:

 

Right to object to or restrict processing. You may have the right to ask us to stop or restrict the processing of your personal information for certain purposes.

 

Right to withdraw consent. Where we rely on your consent to process your personal information, you may withdraw that consent. Withdrawing your consent will not affect the lawfulness of processing carried out before your consent was withdrawn.

 

You may exercise these rights where indicated through the Services or by contacting us using the details provided below.

 

For more information about how Shopify uses your personal information and any rights you may have, including rights relating to data processed by Shopify, please visit the Shopify Privacy Portal.

 

We will not discriminate against you for exercising any of these rights. Where permitted or required by applicable law, we may need to verify your identity before processing your request.

 

In accordance with applicable law, you may appoint an authorised representative to submit a request on your behalf. Before accepting such a request, we may require the representative to provide proof that you have authorised them to act on your behalf. We may also need to verify your identity directly with you.

 

We will respond to your request within the timeframes required by applicable law.

 

Complaints

 

If you have any concerns or complaints about how we process your personal information, please contact us using the details provided below.

 

Depending on where you live, you may have the right to appeal our decision by contacting us using the details provided below or to lodge a complaint with your local data protection supervisory authority.

 

If you reside in the European Economic Area, you may contact the relevant data protection supervisory authority in your country of residence.

 

International Transfers

 

Please note that your personal information may be transferred to, stored in, and processed in countries outside the country in which you reside.

 

If we transfer your personal information outside the European Economic Area or the United Kingdom, we rely on recognised transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or equivalent agreements issued by the relevant UK authority, where applicable, unless the transfer is to a country that has been recognised as providing an adequate level of data protection.

 

Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

 

When we make changes, we will post the revised Privacy Policy on this website, update the “Last updated” date, and provide any notices required by applicable law.

 

Contact

 

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please contact us by email at info@henryandamelia.com.

 

You can also find our other contact information in our Contact Information Policy.

 

For the purposes of applicable data protection laws, Henry & Amelia Montreal is the controller of your personal information.

 

Business details

 

Business name: Henry & Amelia Montreal
Business address: Duffelsesteenweg nr 52, 2550 Kontich, Antwerpen, Belgium
Business registration number: 0763323088
Email: info@henryandamelia.com
Website: https://tdpb3g-ep.myshopify.com/