Return & Refund Policy

Last Updated: October 25, 2026

At Henry & Amelia Montreal, we want you to shop with confidence. If your purchase does not meet your expectations, this Return & Refund Policy explains how you can request a return, exchange, or refund for orders placed through our online store and delivered in Canada.

1. Return Policy at a Glance

• Return period: Within 30 days of receiving your order.

• Eligible items: Defective products and products in good condition that you no longer wish to keep.

• Required condition: Items must be unused, unworn, unwashed, and returned with their original packaging and tags attached.

• Return method: By post, after receiving approval from our customer service team.

• Return shipping costs: Customers cover postage for change-of-mind returns. We cover return shipping for faulty, damaged, incorrect, or misrepresented items.

• Restocking fees: We do not charge return handling or restocking fees.

• Refund processing: Approved refunds are issued within 3 business days after the returned item has been received and inspected.

• Refund currency: Canadian dollars (CAD), returned to the original payment method.

• Exchanges: Available subject to stock availability.

2. Our 30-Day Return Policy

We offer a 30-day return period starting from the date your order is delivered.

If you are dissatisfied with your purchase, you may contact us within this period to request a return. This applies to products that arrive defective or damaged, as well as products that arrive in good condition but that you decide you no longer want.

To be eligible, you must contact us within the return period and ensure that the item meets the conditions outlined in this policy.

Please note that submitting a return request does not automatically mean the return has been approved. You must receive confirmation from our customer service team before sending any item back.

3. How to Request a Return

To begin the return process, contact us by email at info@henryandamelia.com.

Please include the following information in your message:

• Your full name.

• Your order number.

• The email address used to place the order.

• The reason for your return request.

• Clear photographs of the product and packaging if the item is defective, damaged, or incorrect.

• Any additional information that may help us assess your request.

Our customer service team aims to respond within one business day and will provide further instructions once your request has been reviewed.

4. Return Approval and Shipping Instructions

Please do not send any item back before receiving written authorization from our customer service team.

Once your return has been approved, we will email you the relevant instructions and confirm the correct return address.

Returns must be sent by post to the address provided in your approval email. Depending on the order and fulfilment arrangements, the designated return address may belong to one of our suppliers and may be located outside Canada.

Always use the return address we provide. Sending a parcel to an unapproved address may delay the processing of your return or prevent us from identifying the returned item.

5. Return Shipping Costs and Fees

Henry & Amelia Montreal does not charge return handling fees or restocking fees. If your return is approved, the refund will cover the eligible product price in accordance with this policy.

Change-of-Mind Returns

If you wish to return an item because you changed your mind, ordered the wrong size, or no longer want the product, you are responsible for arranging and paying for the return shipment.

We recommend using a reliable postal service that provides tracking information.

Faulty, Damaged, or Incorrect Items

If you receive a defective, damaged, incorrect, or materially misrepresented product, contact us as soon as possible.

Once the issue has been reviewed and confirmed, we will cover the reasonable return shipping costs. Depending on the circumstances, we may provide a prepaid return label or reimburse you for eligible return postage upon receipt of proof of payment.

Please contact us before paying for return shipping so we can explain the appropriate procedure.

Tracking Your Return

We recommend choosing a tracked postal service and keeping your proof of postage until your return has been completed.

Where available, please provide us with the return tracking number.

Refunds are processed after the returned item reaches the designated return address and has been inspected. If a parcel is lost in transit, tracking information and proof of postage may be required to help investigate the matter.

Nothing in this section limits any rights you may have under applicable consumer protection legislation.

6. Condition of Returned Items

To qualify for a standard return or exchange, products must be returned in their original condition.

Eligible items must be:

• Unworn and unwashed.

• Unused and free from damage caused after delivery.

• Returned with their original packaging, where applicable.

• Complete with all original tags still attached.

Items must not show signs of use, washing, alterations, stains, makeup, perfume, or other damage beyond what would reasonably be necessary to inspect the product.

If a returned item does not meet the applicable conditions, we may refuse the return or, where permitted by applicable law, adjust the refund to reflect any loss in value.

These conditions do not override your statutory rights if an item is defective or does not conform to applicable legal requirements.

7. Items Excluded from Change-of-Mind Returns

Certain products may not qualify for a change-of-mind return, including:

• Gift cards.

• Final-sale products clearly identified as non-returnable on the relevant product page, where permitted by law.

• Personal-care or hygiene-related products that have been opened or used, where applicable law permits their exclusion.

• Products that have been worn, washed, used, or altered beyond what is permitted under this policy.

• Items sent back without following the return authorization process.

These exclusions do not remove any rights you may have under applicable consumer protection laws. In particular, a product that is defective or does not conform to its description may still qualify for an appropriate remedy under applicable law.

If you are unsure whether your item qualifies for a return, please contact our customer service team before sending it back.

8. Faulty, Damaged, or Incorrect Products

We want you to receive the product you ordered in the condition you reasonably expect.

If your order arrives damaged, defective, incorrect, or materially different from its description, please contact us at info@henryandamelia.com as soon as possible.

In your message, please include:

• Your order number.

• A description of the problem.

• Clear photographs showing the product and, where relevant, its packaging.

• Any other information that may help us understand the issue.

After reviewing your request, we will explain the available resolution. Depending on the circumstances and applicable law, this may include a repair, replacement, exchange, or refund.

Where a return is necessary because of an issue attributable to us, we will cover the applicable return shipping costs in accordance with this policy and applicable law.

9. Refund Processing

Once your returned item has been received and inspected, we will notify you by email whether your refund has been approved.

Approved refunds will be issued within 3 business days after the returned item has been received and the return has been approved.

Refunds will be processed in Canadian dollars (CAD) and sent to the original payment method used for the purchase.

Please note that your bank, credit card provider, or payment service may require additional time to display the refunded amount in your account. This processing time is outside our control.

Refund Amount

For an approved return, the refund will cover the eligible product price, subject to any adjustments permitted by applicable law and this policy.

If the return is necessary because an item is faulty, damaged, incorrect, or otherwise an issue attributable to us, original shipping costs will also be refunded where applicable.

For change-of-mind returns, the original shipping charge will not be refunded unless required by applicable law or expressly confirmed by us.

We will notify you if your refund request cannot be approved and explain the reason where appropriate.

10. Exchanges

We may accept exchanges for a different size, colour, or product, subject to the return conditions and availability of the requested replacement.

To request an exchange, email info@henryandamelia.com and provide:

• Your order number.

• The product you wish to exchange.

• The replacement size, colour, or product you would prefer.

• Any other relevant details.

Please wait for confirmation from our customer service team before sending your original item back.

If the requested replacement is unavailable, we will discuss the available alternatives with you, which may include a refund where applicable.

Items submitted for exchange must meet the relevant return conditions, unless the exchange is being arranged to resolve a product issue covered by applicable consumer protection law.

11. Order Cancellations

If you need to cancel an order, contact us as soon as possible at info@henryandamelia.com.

If your order has not yet been processed or shipped, we will make reasonable efforts to cancel it and issue a refund for the amount paid.

Once an order has been dispatched, cancellation may no longer be possible. In that situation, you may request a return in accordance with this policy after receiving your order.

Because orders may enter processing shortly after purchase, we cannot guarantee that every cancellation request will be successful.

Nothing in this section limits any cancellation rights you may have under applicable law.

12. Consumer Protection Rights

This policy is intended to explain our standard return and refund procedures. It does not exclude, restrict, or replace any rights or remedies that cannot legally be excluded under applicable Canadian federal, provincial, or territorial consumer protection legislation.

Depending on the circumstances and the applicable law, you may have additional rights if a product is defective, does not match its description, or otherwise fails to meet legal requirements.

Where a provision of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.

13. Contact Information

If you have questions about returns, exchanges, refunds, or this policy, please contact our customer service team.

Store Name: Henry & Amelia Montreal
Email: info@henryandamelia.com
Website: https://tdpb3g-ep.myshopify.com/
Customer Service Hours: Monday to Friday, 9:00 AM–5:00 PM

We aim to respond to customer enquiries within one business day.

14. Business Information

Trading Name: Henry & Amelia Montreal
Business/Registration Number: 0763323088
Business Address:
Duffelsesteenweg nr 52
2550 Kontich, Antwerp
Belgium

This policy may be updated from time to time to reflect changes to our procedures, services, or applicable legal requirements. Please review this page periodically to stay informed about our current return and refund practices.