Terms of Service

Last Updated: October 28, 2026

1. Introduction

Welcome to Henry & Amelia Montreal. These Terms of Service govern your access to and use of our online store, website, and related services, including any purchases made through our website.

By visiting our website, browsing our products, or placing an order, you agree to comply with these Terms of Service. If you do not agree with these terms, please refrain from using our website or Services.

These Terms of Service should be read together with our Shipping Policy, Return & Refund Policy, Privacy Policy, and Cookie Policy, where applicable. These policies explain additional conditions relating to your purchases, personal information, deliveries, and returns.

Henry & Amelia Montreal is the trading name used for our online retail business. Our contact and business information is provided at the end of this document.

2. Eligibility and Use of Our Online Store

By using our website, you confirm that you are legally permitted to enter into a binding agreement under the laws applicable to you.

If you are below the age of majority in your province or territory, you may use our website only with the involvement and permission of a parent or legal guardian, where required by law.

You agree to use our website and purchase our products only for lawful purposes. You must not use our Services in any way that violates applicable laws or infringes the rights of others.

3. Product Descriptions and Availability

We make reasonable efforts to ensure that our product descriptions, photographs, colours, sizes, specifications, and other product details are presented as accurately as possible.

However, the appearance of a product may vary depending on your device, screen settings, lighting, and other technical factors. We cannot guarantee that the colours displayed on your screen will exactly match the physical product.

Product information, prices, designs, and availability may be updated or changed without prior notice.

We also reserve the right to discontinue products or limit the quantities available for purchase, subject to applicable law.

4. Prices, Taxes, and Payment Amounts

Unless otherwise stated, prices displayed in our online store are in Canadian dollars (CAD).

Prices and promotions may change from time to time. Any changes will not affect an order that has already been accepted, except where a correction is necessary because of an obvious error or where applicable law permits otherwise.

The final amount payable will be displayed during checkout before you complete your purchase. Applicable shipping charges, taxes, and other fees will be shown where relevant.

Our standard shipping arrangements, including any free-shipping offers and information about import duties, will be explained in our Shipping Policy and at checkout.

If a product or order contains an obvious pricing, description, or availability error, we may contact you to explain the issue and discuss the available options. Where an order is cancelled because of such an error after payment has been made, we will refund the amount paid for that order.

We will not charge you an undisclosed amount beyond what you have authorized, except where permitted or required by applicable law.

5. Orders and Acceptance

When placing an order, you are responsible for providing accurate and complete information, including your contact details, billing information, and delivery address.

After submitting an order, you may receive an email confirming that we have received your request. This confirmation does not necessarily mean that your order has been accepted.

Order acceptance and contract formation will occur in accordance with the order confirmation and fulfilment process applicable to your purchase and the requirements of applicable law.

We reserve the right to review orders and, where justified, decline or cancel them because of payment difficulties, stock limitations, suspected fraudulent activity, incorrect information, or obvious listing errors.

If we cancel an order for which payment has already been collected, we will arrange a refund to your original payment method, subject to applicable law.

6. Order Restrictions and Cancellations

We may refuse, restrict, or cancel an order where reasonably necessary, including in circumstances involving:

• Inaccurate, incomplete, or misleading customer information.

• Payment authorization or processing problems.

• Suspected fraud or unauthorized transactions.

• Product shortages or unexpected availability issues.

• Obvious pricing or product listing errors.

• Unusual purchasing activity that suggests misuse of our Services or a violation of these terms.

If an order is cancelled after payment has been collected, the amount paid for the cancelled order will be refunded to the original payment method.

If you wish to cancel your own order, please contact us as soon as possible at info@henryandameliamontreal.com.

We will make reasonable efforts to cancel your order if it has not yet entered processing or been dispatched. However, cancellation cannot be guaranteed once processing or shipment has begun.

For further information, please refer to our Return & Refund Policy.

7. Shipping and Delivery

We currently intend to serve customers in Canada. Delivery availability and applicable restrictions will be displayed or communicated where relevant.

Delivery estimates are provided for guidance and are not guaranteed delivery dates unless expressly stated otherwise.

Depending on the product and fulfilment arrangements, orders may be shipped directly from third-party suppliers, including suppliers located outside Canada.

Shipping methods, estimated delivery times, order processing, tracking, and any applicable duties or shipping charges are described in our Shipping Policy.

You are responsible for providing a complete and accurate shipping address and for informing us promptly if an error is discovered.

Once an order has been dispatched, delivery may be affected by circumstances outside our reasonable control, including postal delays, customs inspections, severe weather, or carrier disruptions.

Nothing in these terms limits any rights you may have under applicable consumer protection legislation regarding undelivered, lost, or damaged orders.

8. Returns, Exchanges, and Refunds

Our Return & Refund Policy explains the conditions and procedures for requesting a return, exchange, or refund.

We currently provide a 30-day return period, subject to the eligibility requirements and exclusions described in that policy.

Before returning a product, you must follow the return authorization instructions provided by our customer service team.

Nothing in these Terms of Service or our Return & Refund Policy is intended to exclude or restrict any mandatory rights or remedies available to you under applicable consumer protection laws.

9. Payment Methods and Processing

We accept the payment methods displayed as available at checkout. Depending on availability and your location, these may include credit cards, debit cards, digital wallets, and other supported payment services.

By submitting payment information, you confirm that you are authorized to use the selected payment method and that the information you provide is accurate.

Payments may be processed by third-party payment service providers. Your use of those services may also be subject to their respective terms and privacy policies.

We do not intentionally store full payment card details on our own systems when payment processing is handled by a third-party provider. The processing and handling of payment information are subject to the relevant provider's security practices and policies.

10. Customer Accounts and Information

If our website allows you to create a customer account, you are responsible for maintaining the confidentiality of your login credentials and for activities carried out through your account, subject to applicable law.

You agree to provide accurate, current, and complete information when creating an account or placing an order.

If you believe that your account has been accessed without authorization, please contact us promptly.

We reserve the right to suspend or restrict access to an account where reasonably necessary to protect our website, customers, or business, subject to applicable law.

11. Intellectual Property and Website Content

Unless otherwise indicated, the content made available through our website, including text, product descriptions, photographs, graphics, logos, designs, page layouts, and other materials, is owned by or licensed to Henry & Amelia Montreal or the relevant rights holders.

This content is protected by applicable intellectual property laws.

You may access and use the website for personal, lawful shopping purposes. You must not copy, reproduce, modify, distribute, publish, commercially exploit, or otherwise use website content without the required authorization, except where permitted by law.

All trademarks, logos, and third-party materials remain the property of their respective owners.

12. Prohibited Activities

You agree not to use our website or Services:

• For unlawful, fraudulent, or deceptive purposes.

• To violate any applicable law or regulation.

• To infringe intellectual property rights or other rights belonging to us or third parties.

• To upload, transmit, or distribute viruses, malware, or other harmful code.

• To collect, misuse, or unlawfully process another person's personal information.

• To interfere with website security, functionality, or performance.

• To attempt unauthorized access to our systems, accounts, or databases.

• To submit false, misleading, or fraudulent order information.

• To misuse promotions, payment systems, or other features of our Services.

If we reasonably believe that you have violated these terms, we may restrict or suspend your access to the Services, subject to applicable law.

13. Third-Party Services and External Links

Our website may contain links to external websites or provide access to third-party services, applications, or tools.

These third parties operate independently of Henry & Amelia Montreal. We do not control or guarantee the accuracy, availability, security, or content of their websites and services.

Your interactions with third-party services may be governed by separate terms and privacy policies. You should review those policies before providing personal information or completing transactions through third-party platforms.

To the extent permitted by law, we are not responsible for losses arising from your use of third-party services that we do not control.

14. Disclaimer of Warranties

We aim to keep our website accessible, accurate, and functional. However, we cannot guarantee that the website will always be available without interruptions, errors, or technical issues.

To the extent permitted by applicable law, our website and Services are provided on an “as available” basis.

Nothing in this section excludes or limits any statutory warranty, consumer guarantee, or other legal protection that cannot lawfully be excluded under applicable law.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Henry & Amelia Montreal will not be liable for indirect, incidental, special, or consequential losses arising from your use of our website or Services where such liability may lawfully be limited.

This provision does not exclude or limit liability where such exclusion or limitation is prohibited by law, including any rights or remedies that consumers may have under applicable Canadian federal, provincial, or territorial legislation.

Nothing in these terms is intended to remove any legal protection that cannot be waived or restricted by agreement.

16. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities, and reasonable expenses arising directly from your unlawful use of our Services or your material violation of these Terms of Service or the rights of another person.

This provision does not apply to the extent that a claim or loss results from our own negligence, unlawful conduct, or breach of obligations that cannot legally be excluded.

17. Governing Law and Consumer Rights

These Terms of Service are subject to the laws applicable to the transaction and your rights as a consumer, including relevant Canadian federal, provincial, and territorial consumer protection legislation where applicable.

Nothing in these terms is intended to prevent you from relying on mandatory consumer protection laws or bringing a claim before a court or other authority where you are legally entitled to do so.

If any provision of these terms conflicts with a mandatory legal requirement, that legal requirement will prevail to the extent of the conflict.

18. Severability

If any provision of these Terms of Service is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the extent necessary to make it enforceable where legally possible.

If this is not possible, the affected provision will be severed. The remaining provisions will continue in effect to the extent permitted by law.

19. Entire Agreement

These Terms of Service, together with the policies referenced in this document and any additional terms expressly presented to you during checkout, govern your use of our website and Services.

They replace any previous agreements relating to the same subject matter, except where a separate agreement or mandatory legal requirement applies.

20. Changes to These Terms

We may revise these Terms of Service from time to time to reflect changes in our business, website, operational procedures, or legal obligations.

When we make changes, we will update the date shown at the top of this page and publish the revised version on our website.

The applicable terms will be determined in accordance with the law and the circumstances of the relevant transaction. We encourage you to review this page periodically.

21. Contact Information

If you have questions about these Terms of Service or need assistance with an order, please contact us using the details below.

Store Name: Henry & Amelia Montreal
Email: info@henryandameliamontreal.com
Customer Service Hours: Monday to Friday, 9:00 AM–5:00 PM

We aim to respond to customer enquiries within one business day.