Shipping & Delivery Policy

Last Updated: October 25, 2026

1. Shipping Overview

At Henry & Amelia Montreal, we aim to make your shopping experience straightforward and reliable. This policy explains how we process, ship, and deliver orders placed through our online store.

Please review the following information before placing your order.

• Shipping destinations: Canada only, including all provinces and territories.

• Order processing time: 1–3 business days.

• Estimated delivery time: 3–7 business days after dispatch.

• Total estimated delivery time: 4–10 business days from the date your order is placed.

• Shipping fees: Free shipping on orders delivered within Canada.

• Currency: All prices are displayed and charged in Canadian dollars (CAD).

• Import duties and taxes: Import charges applicable to your order are covered by us, in accordance with our shipping arrangements.

• Tracking information: Sent by email after dispatch, where tracking is available.

• Business days: Monday to Friday, excluding public holidays.

Delivery estimates are provided for guidance and may vary depending on your location, the shipping carrier, and circumstances beyond our control.

2. Order Processing

After you place an order, please allow 1–3 business days for processing.

During this period, we review the order details, verify the shipping information, coordinate fulfilment, and prepare the package for dispatch.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

Processing times may occasionally be longer during busy shopping periods, promotional events, or other periods of unusually high order volume.

Please note that order processing time is separate from the delivery time.

3. Estimated Delivery Times

Once your order has been processed and dispatched, delivery typically takes an additional 3–7 business days.

The estimated total time from placing your order to receiving it is therefore 4–10 business days.

These timeframes are estimates rather than guaranteed delivery dates. Delays may occur because of:

• Shipping carrier disruptions.

• Public holidays or peak shopping periods.

• Weather conditions.

• Customs inspections or processing, where applicable.

• Incorrect or incomplete delivery information.

• Remote or northern delivery locations.

• Other circumstances outside our reasonable control.

If your order takes longer than expected, please contact our customer service team so we can help investigate its status.

4. Shipping Destinations

Henry & Amelia Montreal currently ships to addresses within Canada, including all Canadian provinces and territories.

We do not currently offer delivery to destinations outside Canada.

Please note that deliveries to remote communities, northern regions, or certain postal codes may take longer than the standard delivery estimates.

We are unable to deliver to freight forwarding addresses. Please provide a valid residential or business delivery address that can be serviced by our shipping partners.

5. Shipping Fees

We offer free shipping on orders delivered within Canada, unless a different arrangement is expressly stated during checkout.

We do not add separate handling, packaging, or shipping surcharges to qualifying orders.

All product prices are displayed in Canadian dollars (CAD). Any applicable charges will be presented during checkout before you complete your purchase.

If any shipping-related charge applies to your order, the amount and relevant conditions will be shown before you submit your payment.

6. Shipping Directly from Our Suppliers

To help streamline order fulfilment, some products may be shipped directly from our suppliers rather than being transported through a separate warehouse operated by our store.

Depending on the product and supplier, your order may be dispatched from a location outside Canada, including from China.

Our stated delivery estimates take our fulfilment arrangements into account, but international dispatch and transportation may occasionally result in delays.

If your order includes multiple products, the items may be fulfilled from different locations. As a result, you may receive separate parcels on different dates.

Split shipments do not incur additional shipping fees when they are part of the same order.

7. Customs, Duties, and Import Charges

Where import duties, customs charges, or import taxes apply to shipments entering Canada, our policy is to cover these charges in accordance with the fulfilment arrangements for your order.

You should not be required to pay an additional import charge to receive an order when those charges are covered by our shipping arrangements.

If a shipping carrier or another party contacts you requesting payment of an unexpected customs or import charge, please contact us at info@henryandamelia.com before making the payment.

We will review the situation and advise you on the appropriate next steps.

8. Shipping Carriers and Order Tracking

Depending on the product, supplier, dispatch location, and delivery address, we may use different shipping carriers and delivery partners.

These may include Canada Post, local delivery services, or international shipping providers.

Once your order has been dispatched, we will send tracking information to the email address associated with your order whenever tracking is available.

Please allow some time for tracking information to become active. In some cases, the carrier may need several days to register the first tracking scan after collecting the parcel.

Tracking updates are provided by the relevant carrier, and we cannot guarantee that every tracking event will appear immediately.

9. Carrier Pick-Up and Collection

If your order is designated for collection at a carrier's pick-up location, the carrier will determine the available collection location and the applicable collection deadline.

Once we notify you that your parcel is ready for collection, please follow the carrier's instructions and collect it within the stated period.

If a parcel is not collected and is returned to the sender, additional shipping costs may apply if you request that the order be sent again.

Where additional costs are necessary, we will explain the situation before arranging a reshipment.

Any handling of uncollected parcels will remain subject to applicable consumer protection laws.

10. Incorrect or Incomplete Shipping Information

Please check your shipping address and contact details carefully before completing your purchase.

If you notice an error after placing your order, email us as soon as possible at info@henryandamelia.com.

We will make reasonable efforts to correct the information if the order has not yet entered processing or been dispatched.

However, once an order has been processed or handed over to a shipping carrier, changes to the delivery address may no longer be possible.

We cannot guarantee that address corrections will be successful after dispatch. Providing accurate delivery information at checkout helps reduce the risk of delays or unsuccessful deliveries.

11. Delayed Deliveries

Although we work to ensure that orders are dispatched and delivered within the estimated timeframes, occasional delays may occur.

If your order has not arrived within the estimated delivery period, please contact us with the following information:

• Your full name.

• Your order number.

• The email address used to place the order.

• Your tracking number, if available.

We will review the available tracking information and, where appropriate, contact the shipping carrier or fulfilment partner to investigate.

We will then provide you with an update and explain the available next steps.

Delivery estimates do not remove any rights or remedies you may have under applicable consumer protection legislation.

12. Lost or Missing Packages

If the tracking information indicates that your parcel has been delivered but you have not received it, we recommend taking the following steps first:

1. Check whether another member of your household has accepted the delivery.

2. Check around your property and any designated delivery location.

3. Ask your neighbours whether the parcel was delivered to them by mistake.

4. Contact the shipping carrier or your local post office for further information.

If you are still unable to locate the parcel, please contact us within 14 days of the delivery scan at info@henryandamelia.com.

Please include your order number and any relevant tracking details so we can investigate the matter.

We will review the available information with the carrier and relevant fulfilment partners. If the parcel cannot be located, we will assess the appropriate resolution, which may include a replacement or refund in accordance with the circumstances and applicable law.

Nothing in this policy limits any mandatory rights you may have regarding goods that have not been delivered.

13. Damaged Packages and Incorrect Deliveries

If your order arrives with visible damage, or if you receive an incorrect product, please contact us as soon as reasonably possible.

Where possible, take clear photographs of the outer packaging, shipping label, and affected product before disposing of the packaging.

Email the photographs and a brief description of the issue to info@henryandamelia.com, together with your order number.

We will review your report and explain the next steps. Depending on the circumstances, the available resolution may include a replacement, exchange, or refund.

Please do not send the product back unless our customer service team has provided return instructions.

For additional information about returns and refunds, please refer to our Return & Refund Policy.

14. Returns and Refunds

If you wish to return an order, you must follow the procedures outlined in our Return & Refund Policy.

Our standard return period is 30 days from the date you receive your order, subject to the eligibility requirements and conditions described in that policy.

Returns generally require prior authorization from our customer service team. Please contact us before sending any product back.

The Return & Refund Policy explains the applicable conditions, return shipping responsibilities, exchange options, and refund procedures.

Nothing in this Shipping & Delivery Policy is intended to exclude or restrict any consumer rights that cannot legally be excluded under applicable law.

15. Contact Information

If you have questions about shipping, tracking, delivery delays, or a missing parcel, please contact our customer service team.

Store Name: Henry & Amelia Montreal
Email: info@henryandamelia.com
Website: https://tdpb3g-ep.myshopify.com/
Customer Service Hours: Monday to Friday, 9:00 AM–5:00 PM

We aim to respond to customer enquiries within one business day.

16. Business Information

Trading Name: Henry & Amelia Montreal
Business/Registration Number: 0763323088
Business Address:

Duffelsesteenweg nr 52
2550 Kontich
Antwerp, Belgium

Henry & Amelia Montreal reserves the right to update this Shipping & Delivery Policy when necessary to reflect changes in our fulfilment procedures, shipping arrangements, or legal obligations. Any revisions will be published on this page together with an updated revision date.